Privacy Notice

Ace Hobbies knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting this site, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Ace Hobbies Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Ace Hobbies. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. See below for examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses this site. See below for examples of the information we receive. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at Ace Hobbies if we cannot recognize you, we want you to be aware that these tools exist.

Information from Other Sources: We might receive information about you from other sources and add it to our account information. See below for examples of the information we receive.

Information You Give Us

You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through this site; make a purchase; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or About You; communicate with us by e-mail, or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists or other gift registries; participate in Discussion Boards or Chat; provide and rate Reviews; share information with Friends; and employ other Personal Notification Services. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; people to whom purchases have been shipped, including addresses and phone number; content of reviews and e-mails to us; etc.
Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create new features; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; and your order history. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; and credit card verification information from payment service providers, which we use to help prevent and detect fraud.
Information You Can Access

Examples of information you can access easily at Ace Hobbies include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, and address book); e-mail notification settings (including Alerts, Available to Order notifications, Delivers, New for You, and newsletters); recommendations (including recent product view history, prior order history, and Favorites), etc.
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